We will update you via email once we've issued your refund. Please allow up to 14 business days from the time your return arrives at our facility for our team to inspect and process your return.Items shipped back to us without an RMA will not be processed and will be returned to sender- no exceptions. Do not send back any items without first creating your return/exchange in our Exchange / Return Portal.Please note that you are required to use our shipping label for any and all refunds or exchanges.Any original shipping charges paid are non-refundable, no exceptions.If you decide to return your exchange item(s), the $22 return label fee will apply and will be deducted from your refund. We’re pleased to offer one free exchange per order.We will provide you with a FedEx return label, and a $22 label fee will be deducted from your final refund.Returns must be initiated via our self-service Exchange / Return Portal. Items must be in new, unworn condition and accompanied with the original sales invoice. Items purchased through may be returned or exchanged within 20 days of your order creation. If you have any questions about our shipping methods, please email EASY RETURNS & EXCHANGES We currently ship via FedEx and are always trying to find the best, most cost-effective shipping options available for our customers. During peak season (November - December) orders will ship within 1-5 business days after the order has been placed. Your newly scanned images will be ready for sending to family, sharing on social media, or however you plan to use them.All orders are processed and shipped within 1-3 business days after being placed. Once you send it in, we will get to work! After your old media is scanned and transferred safely as a digital copy, we will return all of your original slides to you, so you can hold on to them forever. Once you’re ready, we will send you a crushproof Legacybox with pre-paid round-trip FedEx shipping and tracking. Our trained technicians safely digitize and convert thousands of slides every day. Our slide scanning service is fast, easy, and we’ll send you progress updates throughout the entire process. Family smiles will come back into focus and that Hawaiian sunset will glow orange again. Using the latest color correction techniques, we ensure your slides are as high quality as the original. Our slide to digital service will not only preserve your memories but you will notice an improvement back to the original image quality. Our film scanner converts them into digital photos that will then be delivered to you in your preferred format along with the original slides. A member of our staff will take your original slides and carefully scan them by hand. The work is done in the US at our Legacybox facility. We carefully transfer your 35mm film slides into a digital format and then upload them onto a thumb drive, CD/DVD or to the Legacybox Cloud™. Our slide scanning and digitizing services make it easy to once again share these memories with those around you. Nowadays, it’s likely that you have stacks of slide film that are starting to fade, crystallize and even fall apart, stored away deep in your attic. Remember watching a slideshow of all of your family photos in the 1980s? You’d have to haul out the slide projector, which didn’t work half the time, leaving your family to sit there and wait to relive all the fun memories.
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